Shipping Policy
Accessoryz.com ("we" and "us") - Terms and Conditions
By placing an order through this Website (https://accessoryz.com), you agree to the terms below. These terms are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Stock Availability: Subject to stock availability. We try to maintain accurate stock counts on our website, but occasionally, there may be a stock discrepancy, and we may not be able to fulfill all items at the time of purchase. In this case, we will fulfill the available products and contact you to ask whether you'd prefer to await restocking or have a refund for the backordered item.
2. Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer.
3. Returns
3.1 Return Due to Change of Mind
Eligibility: We happily accept returns due to a change of mind as long as a return request is made within 14 days of receiving the item. Items must be returned in their original packaging, unused, and in resellable condition.
Return Shipping: Return shipping is at the customer's expense, and the customer must arrange their own shipping.
Refund Process: Once returns are received and accepted, refunds will be processed as store credit for future purchases. We will notify you once this is completed via email.
Shipping Refund: Accessoryz.com will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
We honor valid warranty claims submitted within 90 days of receiving the items.
Return Shipping: Customers must pre-pay return shipping, but we will reimburse the shipping cost upon a successful warranty claim.
Warranty Processing: Once the warranty claim is confirmed, you can choose from:
- A refund to your payment method.
- A refund in store credit.
- A replacement item (if stock is available).
4. Delivery Terms
4.1 Transit Time Domestically
Domestic shipments are generally in transit for 2 - 7 days.
4.2 Transit Time Internationally
International shipments typically take 4 - 22 days, depending on the courier. We provide a more specific estimate during the checkout process.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment. Our warehouse operates Monday to Friday during standard business hours, except on national holidays. We strive to minimize shipment delays during holidays.
4.4 Change of Delivery Address
We can change the delivery address any time before the order has been dispatched.
4.5 P.O. Box Shipping
We ship to P.O. Box addresses using postal services only. We are unable to offer courier services to these locations.
4.6 Military Address Shipping
We can ship to military addresses using USPS, but we cannot offer this service through courier services.
4.7 Items Out of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.8 Delivery Time Exceeded
If delivery time exceeds the forecasted time, please contact us, and we will investigate.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link to monitor the progress of their shipment, based on the latest updates from the shipping provider.
6. Parcels Damaged in Transit
If your parcel is damaged in transit, please reject the parcel from the courier (if possible) and contact our customer service. If the parcel has already been delivered, contact customer service for next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax is already applied to the price of goods displayed on the website.
7.2 Import Duties & Taxes
For international shipments, import duties and taxes will be pre-paid, with no additional fees to be paid by the customer upon arrival in the destination country.
8. Cancellations
You can cancel your order anytime before the order has been dispatched. If the order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value stated by the courier.
9.1 Process for Parcel Damaged in Transit
We will process a refund or replacement once the courier has completed their investigation into the claim.
9.2 Process for Parcel Lost in Transit
We will process a refund or replacement after the courier has conducted an investigation and deemed the parcel lost.
10. Customer Service
For all customer service inquiries, please submit an inquiry at: support@accessoryz.com